Welcome to Franklin Fire & Rescue
Proudly Serving the Town of Franklin, North Carolina Since 1911
Hurricane Helene Information
STATE OF EMERGENCY TERMINATED
As conditions associated with Hurricane Helene have progressively improved within the town limits of Franklin, a Termination of the State of Emergency was effective as of 7:00 p.m. on October 7, 2024.
READ FULL STATE OF EMERGENCY RESOLUTION »
HELENE RECOVERY (10/23 Update)
All Major Roads in Franklin are open. In the hardest hit counties of WNC, non-essential travel is now allowed but many roads are still not open.
Franklin's major mobile providers report that service has been fully restored.
Power - Duke Energy has restored all storm-related power outages in the Franklin area.
Duke Energy has developed a special website to provide the latest information and resources for impacted customers in western North Carolina. Click or Tap Here to View »
Optimum (Cable TV / Internet) is reporting that service has been restored to all Franklin customers.
Frontier reports its internet services are fully functional.
SHOPPING - Grocery stores are seeing some items sellout quickly with limited supplies of other items. You will find that there are purchase limits on many staple goods in some grocery retailers as well (i.e. limit 2, etc.).
Several retailers are not taking personal checks or offering cash back with debit cards.
Debris Clean Up - Remember, it’s important to not touch or cut any cable that may have been displaced due to high winds or flooding. Before beginning to clean up and make repairs, call 811 or visit call811.com to determine where fiber or other cables are buried.
DOWNTOWN FREE WI-FI
The Town of Franklin has free Wi-Fi on the town hill area.
CELLULAR SERVICE
Verizon - Verizon is reporting that service has been restored to the Franklin, NC area.
To help residents impacted by Hurricane Helene, Verizon has extended its offer to waive postpaid domestic call/text/data usage from Sept. 28 - Oct. 27. This will bring relief to the thousands of customers who rely on their mobile devices now more than ever, especially during this challenging time.
AT&T - Network teams continue to make steady progress on recovery efforts in the areas impacted by Hurricane Helene. AT&T will continue to facilitate communications for those affected and have opened its network where possible to allow customers from other carriers to stay connected if their own carrier’s service is unavailable.
T-Mobile - According to T-Mobile service has been restored in the Franklin area.
Disaster Roaming - Disaster Roaming has been enabled in North Carolina to help connect residents who may be otherwise offline. Disaster roaming allows any phone on any cellular network to access any available network to connect to, regardless of provider.
To turn disaster roaming on, iPhone users can do so by going to Settings > Cellular > Cellular Data Options, and then toggle “Data Roaming” to the on position.
Android users can do so by going to Settings > Connections > Mobile Networks > Mobile Data, enable roaming
If a Wi-Fi connection is available, users can activate Wi-Fi calling to make calls.
Chief BEN ORMONDMeet the Chief
The Town of Franklin is pleased to announce the hiring of its newest Fire Chief, Benjamin Ormond. Ormond began his career in eastern North Carolina with the Pactolus Volunteer Fire Department in Pitt County. As a second-generation firefighter, he transitioned to municipal firefighting with the City of Greenville where he was a founding member of the NC Task Force 10 USAR Team. For the last 16 years of his career his work has spanned the globe.
»2022 ANNUAL REPORT (PDF)
Mission StatementServing the Town of Franklin, NC
Our mission is to save lives, prevent harm, and protect property – by providing a professional and compassionate team, that strives to exceed the expectations of our community and organization. This mission requires our members to act at all times with Courage, Honor, and Integrity, being focused on “Preserving the Past and Protecting the Future” of those we serve.
Meet Your FiremenMembers of FFR
Franklin Fire & Rescue is comprised of 39 firefighters which are highly trained and dedicated to your safety.
32 of our firefighters are volunteers.
HistoryServing Franklin, NC Since 1911
Franklin Fire & Rescue was formed in 1911 after the completion of the Town of Franklin's first water system. Before 1911 the only form of fire protection in Franklin was a bucket brigade of citizens. The departments first piece of equipment was a hand push cart that carried hose and tools. The department's first motorized piece of equipment was a model T Ford called Ol' Betsy.
Join UsBecome A Member
You're invited to become a member of Franklin Fire-Rescue in Franklin, NC. Prospective members must reside or work within one mile of the Franklin Fire and Rescue response district or remain within the Franklin Fire and Rescue response district for a significant part of the workday/workweek and be at least 18 years of age.
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